Refund policy
At Simply Wholefoods, we are committed to providing our customers with the best possible experience. If you have received a damaged product or incorrect item, please notify us within 48 hours of receiving your order and provide a photo of the damaged item/s. To qualify for a full refund of the product, you must also show proof of purchase or order number.
Please note that we cannot accept returns of any food, beauty, or hygiene items that have been used or opened. In some cases, we may request that a food item be returned before issuing a refund or replacement, and the cost of freight for returning the item will be the responsibility of the customer.
If you wish to return unopened, unused new merchandise products, please contact us prior to sending them back. The cost of freight for returning the item will be the responsibility of the customer.
We always aim to refund the amount of the product or send out a replacement if that is your preference. Alternatively, we can include it in your next order. Our goal is to resolve any issues with you to your satisfaction, so please don't hesitate to reach out to us if you have any concerns.
Please note that we cannot accept returns of any food, beauty, or hygiene items that have been used or opened. In some cases, we may request that a food item be returned before issuing a refund or replacement, and the cost of freight for returning the item will be the responsibility of the customer.
If you wish to return unopened, unused new merchandise products, please contact us prior to sending them back. The cost of freight for returning the item will be the responsibility of the customer.
We always aim to refund the amount of the product or send out a replacement if that is your preference. Alternatively, we can include it in your next order. Our goal is to resolve any issues with you to your satisfaction, so please don't hesitate to reach out to us if you have any concerns.